Your trusted IT support

Delivering innovative solutions
to business, non-profit and Government
organisations across Australia.
Our Culture

A proactive IT
support partner like
no other…

At TechBrain, our goal isn’t just to deliver an exceptional IT service.

We support and advise with passion by getting to understand your business and workflows first. This ensures we can then integrate seamlessly with your processes to deliver a comprehensive, end-to-end solution that’s tailored to your business goals.

techbrain team
The TECHBRAIN DIFFERENCE

Supporting Australian
businesses for 20 years

TechBrain was founded in 2002 under our original name, Blue Networks and Technology, as an IT support partner for small businesses in Perth, Western Australia.

Growing strongly over the next decade, our business expanded, allowing to service a wide range of industries. We established a niche within the medical and professional services verticals, allowing us to improve our service and solutions to businesses within these fields.

TRANSITIONING TO THE FUTURE

New ownership in 2016 saw a
rebrand to TechBrain

During those first 16 years, we saw rapid change and evolution in technology, and the business world became more and more competitive.

A change in ownership allowed us to grow, and TechBrain evolved from a small IT business to a fixed fee Managed IT Services provider. We broadened our services to include Cyber Security and Cloud Services. Our growth allowed us to shift focus, delivering IT solutions to mid-market organisations across more than two dozen industries.

Most importantly, this growth allowed us to build an organisation in WA that had our employees needs at heart.

With a commitment to social contributions, instituting unlimited annual leave, and putting efforts in place to become one of Australia’s first carbon neutral MSPs, we made an effort to do things differently.

And by doing things differently, this empowered us to attract the best team possible—and your business can see the results.

What makes us different?

People not employees

Innovation Champions

We’re always learning, improving, and looking over the horizon to ensure we deliver future fit IT solutions.

What makes us different - 2

Deliver Value, Always

We help you lower the cost of your IT, so you can increase your profitability and achieve your business goals.

What makes us different - 3

No Surprises

No fixed terms. One simple flat monthly fee. Ensuring your IT runs as efficiently as possible.

What makes us different - 4

Unlimited Support

Truly unlimited support means anyone in your office can call our Response Team about absolutely anything IT-related.

What makes us different

Security For The Future

Our regular and ongoing cybersecurity training ensures we’re ready to face the latest cyber threats.

team champions

Our People Make Us

Our talented team have built a welcoming, supportive culture that ensures their success—and yours.

alex stewart presenting to client
WHY WE DO IT

We’re Not Happy If
You’re Not!

If you’re not happy, we’re not happy.

Our purpose is to remove frustration for our customers, help you achieve success, and outperform in your field, using intelligent IT solutions and exceptional service to get you there. This is part of our vision to be Australia’s most trusted mid-market IT Support, Cybersecurity, VOIP Telephony and Cloud Services business.

We strive for this through continued investment in the best people, innovation, and automation, the outcome of which is reflected in our world-class Net Promoter Score (NPS).

Most importantly, we care deeply about every one of our customers, and your business outcomes feed the passion that’s drawn each of our team members to become an expert in IT Support.

techbrain team, cutting cake, celebrating
techbrain meeting
HOW WE DO IT

Built on a foundation of giving back

We want to be as proud of our people and impact as we are of the business we develop.

Our Community

Our focus on social contribution within the areas of homelessness and emergency services was recognised by the Western Australian Government with the Volunteer Employer Recognition Awards.

We are proud to support On My Feet in their efforts to make a difference in the lives of those at risk or dealing with homelessness. To date, On My Feet have helped hundreds of people across Perth, Melbourne and Cape Town, South Africa, and created more than $20 million in community value.

Our Customers

At TechBrain we’re all about “wowing” the customer through exceptional customer service and intelligent solutions that remove frustration, reduce risk, improve productivity and genuinely add value to our customers.

That’s why we’ve developed a powerful set of customer care tools and processes, utilising best of breed technology, that help us identify problems, decrease down time and take the guesswork out of IT Support. Our proactive approach is driven by an exceptional local team who feel empowered to add value – and are recognised when they do.

Our Team

A large part of our teams’ success can be attributed to identifying, developing and retaining talent.

By investing in professional development and growth opportunities, we help our employees grow both personally and professionally in a fun and engaging work environment in which everyone is accepted, respected and valued.

OUR TEAM

You’re in safe hands!

Alex Stewart
Alex Stewart

General Manager

Clarence Chuah
Clarence Chuah

Professional Services Manager

Daniel Pietroniro
Daniel Pietroniro

Service Delivery Manager

Lawrence Stock
Lawrence Stock

Service Delivery Manager

earl packard
Earl Packard

Internal Services Manager

gordon watson
Gordon Watson

Service Delivery Manager

stephen-clifton
Stephen Clifton

Accountant

Ashish Srivastava

Head of Cybersecurity & Strategy

OUR IT PARTNERS

Partnering with industry leaders